The Call Centre and Tengo Ltd Assignment Example | Topics and Well Written Essays - 2500 words

The Call affectionateness and Tengo Ltd - Assignment ExampleIt is with regards to these facts that the researcher has endeavored to investigate the reasons behind such poor quality service and game employee turnover in the companys customer contact division. The research revealed that the managers faltered on number of levels within the framework of strategic human resource management. Their authoritarian type leadership combined with the absence of adequate training and development facilities as sanitary as reward and recognition framework has significantly deteriorated the pauperization level of several employees which in turn increased the employee turnover in the customer contact center.Therefore, by and by exploring the ongoing situation in Tengos customer contact centre, the managers are recommended to take after a follow a team leadership style by emphasizing on the welfare of the employees as well as having adequate training and development programs in place. They are also advised to have good payment and reward packages in order to boost the engagement level of the employee base by appreciating their thrust through appropriate compensations. In addition the managers should also make the employees an integral part of the musical arrangemental finish making process in order to make them feel valued within the company. It is expected that the borrowing of these measures are likely to remedy the employee turnover issue in the company.Managing human resource within an organization is arguably the most important responsibility that needs to be handled with utmost sincerity and care by human resource managers (Armstrong, 2012). HR managers need to have a thorough knowledge of the competency and readiness sets of the employee base in order to allocate them in different functional departments as per requirement. Shuffling the work force skillfully is an art and this activity serves as one of the fundamental determinants of organizational success (H endry and Pettigrew,